Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Time Management
Managing your time and the time of other people.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Instructing
Teaching people how to do something.
Coordination
Changing what is done based on other people's actions.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Active Learning
Figuring out how to use new ideas or things.
Persuasion
Talking people into changing their minds or their behavior.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Learning Strategies
Using the best training or teaching strategies for learning new things.
Systems Evaluation
Measuring how well a system is working and how to improve it.
Active Listening
Listening to others, not interrupting, and asking good questions.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Writing
Writing things for co-workers or customers.
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